Independent Rights Advice Service Quality Assurance and Complaint Process

Independent Rights Advice Service includes a quality assurance and complaint process. People who access the Independent Rights Advice Service and members of their support network who attend rights advice meetings with them may access the complaint process as follows:

  • Note: If you have not accessed the Independent Rights Advice Service, please use our Reach Out form.
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Your personal information is being collected under section 26(c) of the Freedom of Information and Protection of Privacy Act for you to make a complaint or provide feedback on the Independent Rights Advice Service or our service website. If you have any questions about the collection of this personal information, please contact: Provincial Manager, Independent Rights Advice Service, Canadian Mental Health Association, BC Division, 905 – 1130 West Pender Street, Vancouver BC, V6E 4A4.