The Independent Rights Advice Service is accountable to people with lived and living experience of involuntary treatment under the Mental Health Act. The IRAS Interim Complaints Policy provides a fair, effective, and respectful response to concerns and complaints raised by people who have accessed the Service. The complaints process is only for people who have had a Rights Advice meeting and members of their support network who have attended a Rights Advice meeting.
Download the IRAS Interim Complaints Policy document here.
To submit a complaint, please email feedback@irasbc.ca.
You can expect an acknowledgment of your complaint within 3 business days. You can expect to be contacted within 5 business days after your complaint is acknowledged.
Note: If you have not accessed the Independent Rights Advice Service, please use our contact form.