Concerns about quality of care

Patient Care Quality Offices 

If you want to make a formal complaint regarding the quality of care that you or a loved one has received, or you would like more information about making a complaint, you can contact the Patient Care Quality Office in your health authority. 

For the contact information for the Patient Care Quality Office in your health authority, including phone numbers and e-mail address, see www.patientcarequalityreviewboard.ca/makecomplaint.html 

Patient Care Quality Review Board 

If you have submitted your concerns to the health authority’s Patient Care Quality Office and are not satisfied with how they were handled or the response you received, you can request that the Patient Care Quality Review Board look into the matter. 

Website: www.patientcarequalityreviewboard.ca
E-mail: contact@patientcarequalityreviewboard.ca
Phone (toll free): 1-866-952-2448 

BC Ombudsperson 

The BC Ombudsperson is independent and can help with complaints about public bodies like a mental health facility. 

Website: bcombudsperson.ca
E-mail: info@bcombudsperson.ca
Phone (toll free): 1-800-567-3247 

Representative of Children and Youth 

If you or someone you are supporting is under the age of 19 and had a negative experience while detained and experiencing involuntary treatment under the Mental Health Act, the Representative for Children and Youth may be able to support.
You can find more information on the Representative for Children and Youth below: 

Website: rcybc.ca
Email: rcy@rcybc.ca
Phone: 1-800-476-3933